Returns may be accepted within the approved return period stated on our website or order confirmation.
To qualify for return, items must be:
- Unworn
- Unused
- Unwashed
- Free from odours, stains, makeup, deodorant, or damage
- In original packaging
- With tags attached where applicable
The following items are generally final sale unless defective:
- Sale items
- Clearance items
- Gift cards
- Digital products
- Personalized/custom items
- Undergarments
- Swimwear
- Beauty or hygiene-sensitive products
- Worn or altered clothing
Customers are responsible for return shipping unless the item received was incorrect or defective.
Refunds are issued to the original payment method where possible. Processing times depend on the payment provider.
Shipping fees, customs fees, duties, and handling fees are generally non-refundable unless required by law.